Our 100% US-based Technology and RCM service is powered by a team of PT/OT/ST specific billing specialists that provide an unmatched level of customer service and the highest accounts receivable collection rates in the industry. Regardless of your practice size, every practice receives a dedicated account manager that listens to your needs and cares about the success of your practice. The level of service and financial growth opportunity that our service provides practices is unlike any other revenue cycle management solution available. We guarantee it.
Anytime we need help, everyone that we have spoken to has been literally a phone call or a message away. And we get a return call or a return response within 14-15 minutes or even faster at times. That’s been something that’s very comforting for us when you’re running a business and you have a patient in front of you who needs an answer. We’re able to reach out to StrataPT and get that answer right away. My level of trust with StrataPT right now is at 100%. This has been the best decision I have made into our Physical Therapy business.
There are not words to describe how StrataPT changed not just our business but the day to day function of our therapists. Our first year in practice, we used a competitor's billing/EMR system and had nothing but issues, denials and very poor customer service. Not only is this EMR extremely user-friendly and compliant, but the customer service is top notch. Previously I would wait days if not weeks for a response to a question; now I get immediate (and I mean immediate!) feedback. We have an actual account manager who helps us troubleshoot specific issues unique to our practice, and even involves the tech team to create solutions to EMR challenges we have that help our therapists document in the most clinically sound and time-effective manner possible. I urge anyone who is deciding between providers to use StrataPT. The best recommendation I can give is to offer my time to anyone who is on the fence and would like a detailed account of my own experiences and why I feel so strongly about this company. Feel free to reach out!
StrataPT is a wonderful EMR billing service. They have always provided us with so much help whenever we have questions. Their effort doesn't go unnoticed and is greatly appreciated. Our account manager is always on top of things and wonderful at her job!! We highly recommend StrataPT.
I would just like to say that we have been with Strata PT for 5 years. They provide great services, but most importantly they provide you with a personal billing contact, that you can email with whatever questions you are having and then they give you consistent answers to help remedy anything that arises. They also have tech support available to assist. I would highly recommend them for any Therapy Business.