Customer service is often a neglected aspect of many businesses however we built our entire US-based company around superi...
We deliver a single system supported by a single company. We are not a compilation of multiple systems and multiple companies that claim to be "one" company, which can lead to integration failures and no accountability. Our clients deserve ONE solid system that is backed by a phenomenal team of specialists with a high level of accountability.
There is no red tape to cut through with StrataPT and chainsaws are never necessary! We are not a huge corporation with layers of management and politics that inhibit our product development. Our clients deserve to partner with a billing & EMR company that is willing to listen and willing to deliver custom solutions that fit the unique needs of their practice.
Our all-inclusive pricing is simple and honest. No hidden fees, no start-up fees, no per-user fees, no training fees and no per facility fees. Just a straight percentage of collections. Our clients deserve a straight forward and honest pricing structure that isn't packed with add-on fees.
When it comes to billing submission, we keep it simple. You complete your documentation, select your charges, select your units and wait for your payment to be deposited in your account. No filling out a paper chargesheet and faxing it to your billing company. Our clients LOVE that they can spend time focusing on patient care and not unnecessary billing and administrative tasks.
Customers LOVE our Clarity Panel. They have full access to see every billing detail and follow up action being performed on every single patient. Our clients deserve to have a clear understanding of their accounts receivable status and what actions StrataPT is taking to collect every dollar owed to them. There shouldn't be any secrets.
We believe prompt and effective communication is absolutely vital to your success. Every single one of our clients has a dedicated account manager. Our average response time across all account managers is 14 minutes. Our clients deserve to have their questions thoroughly addressed in a timely manner.
Every patient is different. Every clinician is different. Everyone has their own way of documenting. You shouldn't be stuck documenting in stock templates that contain unnecessary clicks and endless details that don't pertain to your practice. Our clients LOVE that they can customize their documentation exactly as they see fit, rather than using a one-size fits all system.
You strive to be paperless but you still have intake paperwork that your patients fill out before their evaluation. You request that they show up 15 minutes early to complete it, but some still show up 3 minutes prior to their evaluation cutting into billable time. What if you could electronically send them all their patient intake forms PRIOR to their first visit? Upon completion of the electronic form, they are saved directly into their electronic chart. No paper, no printing, no scanning, no uploading, no delays - just smooth and seamless. Our clients LOVE how efficient their intake process is with StrataPT.
You should never feel like you are not getting fully compensated for your clinical efforts. Many billing companies have destroyed the revenue of their customer's business by "sweeping the difficult billing tasks under the rug." Working with insurance companies can be painful but at StrataPT, there are absolutely no rugs. Our clients deserve to be paid every single dollar owed to them and we prove this through our completely transparent Clarity Panel.
The faster your claims make it to the insurance company, the faster you're paid. However, many billing companies don't make this a priority and continue to send claims through standard snail mail, leading to delayed and even lost claims. At StrataPT, submitting claims (including worker's comp) electronically is one of our top priorities so that our clients receive timely payments without any diversionary tactics.
If you have ever had to pay back money to Medicare because you didn't know that the patient was still being treated under a Part A episode of care, then you understand the value of performing a Medicare eligibility check. With StrataPT's direct connection, all Medicare eligibility and benefits information is returned back within seconds. No more logging into Medicare's portal or sitting through the painful IVR to obtain benefits. Just click a button and all benefit information is automatically available.
Ding, ding, ding! Submission of billing charges should never be complicated or frustrating. At StrataPT, we make the claim submission process painless and submit daily. There is no double data entry, no need to memorize and manage modifier rules or worry about how often your claims are being submitted.
If your payments are not being posted daily, then your denials are not being worked daily. At StrataPT, we have a team that focuses on getting electronic remittance advice set up for all available payers. This ensures that payments are being posted the same day and allows our billing specialists to focus on higher level items rather than simple data entry. Your billing team should never have a huge stack of EOBs that they just "have not gotten to." At StrataPT, our clients LOVE that we post all payments within hours (yes, we said hours) of receiving them.
We aren't "showing off" but our dashboard is extremely valuable. We understand how vital it is to have tools that provide you with a snapshot of your entire practice. StrataPT created a dashboard that clearly illustrates and outlines tasks that assist from a business and operational standpoint. Our clients LOVE the simplified workflow they receive by using the StrataPT dashboard.
The balance between work, family, life, and play is so important to StrataPT. We cringe when potential clients share with us that they are working late nights and early mornings to keep up with their documentation. We understand that while documentation is a vital part of your day, it shouldn't be something so burdensome that it keeps you from spending time with your family, sleeping, or even taking a shower.
While payer reporting requirements such as functional reporting can be cumbersome, they shouldn't require a rocket science degree and they certainly shouldn't be causing you denials. With StrataPT, you are automatically prompted when functional limitation reporting is due and we submit the required codes and modifiers on your claims. Our clients LOVE that they don't have to constantly count to 10 and keep track of when they need to report.