There are no words to describe how StrataPT changed not just our business but the day to day function of our therapists. Our first year in practice, we used a competitor’s billing/EMR system and had nothing but issues, denials, and very poor customer service. Not only is this EMR extremely user-friendly and compliant, but the customer service is top-notch. Previously I would wait days if not weeks for a response to a question; now I get immediate (and I mean immediate!) feedback. We have an actual account manager who helps us troubleshoot specific issues unique to our practice, and even involves the tech team to create solutions to EMR challenges we have that help our therapists document in the most clinically sound and time-effective manner possible. I urge anyone who is deciding between providers to use StrataPT. The best recommendation I can give is to offer my time to anyone who is on the fence and would like a detailed account of my own experiences and why I feel so strongly about this company. Feel free to reach out!