Frequently Asked Questions

RCM is the comprehensive technology + billing service solution that physical, occupational and speech therapy practices are often missing. We don't believe (and our data doesn't support) that billing and EMR platforms can be mixed and matched (and taped together by integrations). Instead, a true end-to-end revenue cycle management solution includes everything a practice needs to run their practice from electronic patient intake to claims managent and payment (and everything else in between). Bonus points if both the technology + billing service is supported by a single company.

StrataPT is an all-in-one EMR, billing, and revenue cycle management platform built specifically for rehab therapy clinics. Our platform combines software and services into a single system that takes full ownership of revenue—from patient intake to final payment. By fixing operational issues at the source, we help clinics prevent denials, accelerate reimbursements, and improve overall profitability.

Rather than acting as just another EMR or billing vendor, we operates as a true revenue partner—focused on outcomes like collections, cash flow, and financial performance.

Totally get it and we don't want practices to feel like they are losing any of their control. Instead, practice owners and operators love the fact that they actually have more control. We provide you with a lot more transparency and access to real-time metrics (and benchmarks). Guaranteed.

No. StrataPT isn't just another software vendor. We provide and end-to-end billing and revenue cycle management service.

Absolutely. Our team provides all AR follow-up. We also manage all rejections, denials, appeals and jump through any other hoops it takes to get claims paid. 🦈

Using automated email and text balance alerts or mailing patient statements for the older generation that isn't as savvy with modern technology.

Yes. We've partnered with the largest clearinghouse partners in the industry in order to leverage as many payer connections as possible.

We are. All EDI/ERA enrollments are fully managed by our team.

We are. 100% of claims are scrubbed to ensure that all claim requirements (which includes modifiers) are met prior to submission.

Absolutely. Using a combination of AI and our team of compliance and regulatory experts, we eliminate the need for your team to have to worry about the ever-changing payer and industry changes.

Yes. Whether you are in-network or out-of-network, we bill it all.

Yes. We don't like adding any extra days to your revenue cycle so as long as the payer accepts electronic claims, they will be submitted electronically.

Yes. This is one of the many beauties of using an EMR that is billing aware. Clinical documentation is automatically retrieved and attached to each claim for any payers that require it. We also submit some workers compensation claims such as Medrisk and One Call/Align electronically.

Yes. We fully manage any first level, second level or whatever crazy appeal process the payer requires to get claims paid. It's one of the key differences between an 80% and a 99.999% collection rate.

The very subtle but important difference between StrataPT and every other EMR vendor in the industry is that StrataEMR is what we call 'billing aware'. Built from the ground up to help facilitate a clean claim process, StrataEMR and our full service billing/RCM team ensure that practices are getting paid every dollar they are owed as quickly as possible. 🦈

Our EMR includes all of the core EMR features that you need to run a successful physical therapy practice: clinical documentation, scheduling, practice management, patient engagement and reporting. StrataEMR also includes a comprehensive set of revenue cycle management tools and workflows that allow practices to receive a 99.99% reimbursement rate with a much smaller team and a lot less headaches.

Absolutely not. We don't like to be nickled and dimed by our vendors either.

A 100% US-based support team that feels like family (the ones you like, of course).

Yes. Real-time Medicare eligibility and authorization management tools are just a couple of the popular (and very important) revenue cycle management features included in our EMR (for free). These two components play a key role in reducing denials and driving a high collection rate.

Mac, PC or any device you like that has an internet or mobile connection (besides maybe not a Kindle).

Of course. We wouldn't be in business if it wasn't.

Proactively. Using technology that never sleeps and a team of payer compliance experts, we are always identifying, communicating and making system updates to address the ongoing regulatory and compliance changes.

We've helped practices make the transition in 24 hours and others in a couple weeks. We understand that the circumstances, needs and desires of each practice can vary which is why our onboarding process is well-defined but designed to move at whatever pace you desire.

Yes. Our data migration process is included at $0.00 -- yes, free.

We all know that learning curves vary per person but the average training (via Zoom) takes 60 - 90 minutes on the administrative side and 60 - 90 minutes on the clinical side. Some a little more, some a little less but that's the average.

You can contact the StrataPT security team through your account manager or by emailing security@stratapt.com

All StrataPT data stored in the United States. We use AWS in the United States - Virginia region across multiple availability zones.

No. The detailed security policies are considered privileged and confidential information and are not available to share.

We perform backups of client and application data at least once a day with daily, weekly, monthly, and yearly retention policies. Backups are encrypted at rest.

Yes! Data is encrypted in transit and at rest. Data transferred to and from StrataPT servers use industry standard HTTPS/TLS (TLS 1.2+). StrataPT data is encrypted at rest in AWS using AES-256 key encryption. This includes live data and backups.

The current privacy policy is available at https://www.stratapt.com/privacy-policy