Built for the Front Office
Less intake friction. More patient confidence.
From self check-in to balance collection, StrataEMR reduces front desk workload by automating repetitive operational tasks.
Trusted by Hundreds of Physical, Occupational and Speech Therapy Clinics
8 Locations
11 Therapists
18 Therapists
3 Locations
4 Locations
6 Therapists
5 Therapists
How it works
Run the lobby on autopilot
Four moments where StrataEMR moves work off the front desk and onto the system.
Step 1
Patients check themselves in
Activate Kiosk mode on a tablet at the front desk and the device locks down to a TAP TO CHECK-IN screen. Patients tap or scan a QR code to open the flow on their own phone. Their schedule status updates to Arrived and Waiting automatically.
- Tablet kiosk or scan-to-check-in QR code
- Status auto-updates on the schedule
- Intake forms and copay flow in the same path
Step 2
Reminders, confirmations, and balance alerts run themselves
Appointment reminders go out by text, email, or voice on the lead time you set. With the ConfirmationLink keyword in your script, patients confirm directly from the message and their schedule status updates from Scheduled to Confirmed.
- Text, email, and voice channels
- One-tap confirmation from the message
- Balance alerts stop when paid
Step 3
Authorization and benefits surface as tasks, not surprises
Add a Benefit Verification Required task when a new policy is entered and the dashboard tracks it until benefits are obtained. Authorization usage is tracked against the visit limit on file with alerts as the patient approaches expiration.
- Medicare benefits auto-verify on policy save
- Stub auths track pre-auth visit windows
- Overlap detection prevents miscalculations
Step 4
Walk through the schedule, not your inbox
The daily schedule shows every clinician at the facility in side-by-side columns, color-coded by appointment type with statuses updating in real time. The Waiting List tracks patients pending an opening. The dashboard surfaces the day's tasks, messages, and analytics without a separate report run.
- Real-time status: Scheduled, Confirmed, Arrived, Completed
- Waiting List for cancellations and pending starts
- Schedule Templates for recurring availability
Real outcomes
What practices are saying
"I wish we'd found StrataPT years ago. Because we're saving money and it's easier to train staff, StrataPT will allow me to grow my clinics even faster."
"Before StrataPT, every aspect of our billing was done manually — Now, everything is handled on autopilot. I don't have to submit bills or follow up on claim denials, but can still trust it's getting done right."
Built for the front desk
Every patient touchpoint, automated
Check-in, reminders, collections, intake, and authorization tracking — all running in the background.
Kiosk check-in
Self-service tap or QR code flow. Locks down EMR on the device. Auto-updates schedule status. Optional intake and scan-to-pay on the patient's own phone.
Appointment reminders
Text, email, or voice on a practice-wide script and lead time. Confirmation links update schedule status automatically.
Balance alerts
Automatic text or email alerts on a two-week or monthly cadence with a portal link. Stops when balance clears or after 60 days.
Benefit verification workflow
Medicare benefits auto-verify on policy save. Commercial payer benefits drive the recommended collection amount per visit.
Authorization tracking
Visit or unit limits tracked against actual usage. Stub authorizations track the pre-auth window. Alerts as patients approach expiration.
Waiting list
Patients pending insurance, surgery, or earlier openings tracked next to the Legend. Move to the schedule when slots open.
Schedule templates
Repeating weekly availability blocks per clinician. Required for the Appointment Manager to surface scheduling recommendations.
Recommended amount to collect
Calculated per visit from the patient's copay, coinsurance, and deductible status. Drives the collection prompt at check-in.
Full capability set
One platform. Built for the front desk.
Everything below is included with StrataEMR. No per-user fees. No per-feature add-ons.
Check-in
- · Kiosk mode
- · QR code self-check-in
- · Automatic Arrived and Waiting status
- · Intake form queue
- · Scan-to-pay copay flow
Reminders and engagement
- · Text, email, voice reminders
- · ConfirmationLink keyword
- · Balance alerts
- · Marketing engagement
- · Patient Engagement subscription controls per patient
Schedule
- · Daily and weekly views
- · Double-book detection
- · Color coding by appointment type
- · Real-time status updates
- · Waiting List
- · Schedule Templates
- · Change log
Insurance workflow
- · Medicare auto-verification
- · Commercial benefit entry
- · Recommended collection amount
- · Authorization tracking
- · Stub authorizations
- · Overlap detection
- · Document completion blocks
Tasks and dashboard
- · Pending tasks at log-in
- · Benefit Verification Required task
- · Benefit Verification Completed task
- · Retro authorization task
- · SMS opt-out task
- · Real-time analytics
Compliance and access
- · Front Desk permission level
- · Limit Messaging Access modifier
- · View Only Own Facilities
- · Two-Factor Authentication
FAQ
Common questions from front office
Clarity at the front. Control across the practice.
See how StrataEMR keeps your front desk ahead of the schedule.