All Product Updates

A big batch of polish was added this week on the upcoming Visit Details and Cancel Appointment release, closing gaps in scheduling and check-in. Your front desk team saw some updates to the waitlist. Your clinical team got a cleaner task queue when documents change. And practice management and billing got the biggest share of attention again, with claims, denials, and authorizations continuing to land exactly where they belong instead of circling back for review.

Here's a look at what changed this week.

The front desk got a handful of smaller fixes that remove friction from day-to-day scheduling and check-in, your clinical team got a cleaner task queue and documentation experience, and practice management/billing got the biggest share of attention, with a long list of claims, denials, and authorizations that used to circle the runway now landing exactly where they belong.

Here's a look at what changed this week.

When you’re in the cockpit, every switch on the flight deck needs to react instantly. Smooth flying relies on responsive controls and keeping the runway completely clear of lingering obstacles.

Today we’re helping you clear the runway for takeoff. We’ve turned the patient search into a button, tightened up how tasks clear when appointments move or cancel, given our RCM team new denial filters, and opened up the throttle for new automation opportunities.

A smooth road trip isn't just about having a great engine; it comes down to clear highway signs, flexible cruise control, and direct exit lanes that don't force you into unnecessary detours. When every control on your dashboard responds the way you expect, you can just sit back and enjoy the drive.

Today's release is all about smooth cruising. Progress note timing now bends to fit different payer requirements, you can fax non-clinical documents straight from a case without the extra task, flat rates show up right where you need them, and we rebuilt a key stretch of Mako’s road to keep your data moving.

When you tumble out of bed and head into the clinic, the goal is to pour yourself a cup of ambition and get right to caring for your patients. You shouldn't have to spend your day wrestling with unnecessary system tasks, hunting down missing data, or opening a second support ticket just to attach a file.

This Wednesday, we're making sure your software doesn't stand in the way. We’re clearing out unnecessary referral tasks, giving you file uploads right from the start, and making sure our internal tools automatically remember familiar senders the moment they say, "Here you come again."

A watchmaker's bench rewards precision. The whole mechanism can drift out of time or stop working entirely if a gear is cut a hair too wide, a mainspring is wound too tight, or a screw isn't properly set. When every component is fit just right, it just runs.

Today's release is a bench full of small recalibrations. We've made improvements to the schedule based on the feedback we received, taught authorizations to recalculate themselves as changes are made on the fly, tuned claim-scrubbing rules across several payers, and smoothed out a handful of scheduling controls that were sticking.

During the morning rush at a busy coffee shop, speed comes down to small ergonomic details. A sticky grinder dial, a register prompt demanding extra notes, an off-kilter cooler door - any one can stall the whole line. When every button, tool, and surface is dialed in, the shift flows.

Today's release clears that kind of friction across the counter. We've smoothed schedule scrolling on specific devices, made payment notes optional again, silenced false policy-error alerts, and sharpened Stub Authorizations and Medicare fee estimates.

When you remodel a space, the true test is how it feels when you walk through the room every single day. If a cabinet door swings open and bumps into your elbow, you don't scrap the whole kitchen; you re-hinge the door, adjust the footprint, and make sure every inch works in harmony with the rest of the layout.

That is exactly how we approached this update to our Schedule. After listening closely to your detailed feedback from last week, we took the feature back to the drawing board for a precision re-tooling. The refreshed schedule sidebar is live today, built around the way your clinic moves.

Some releases are about paint and decor, adding a big splash of new color. Some are about the framing behind the walls. Today’s is one of those: quieter on the surface, but laying the foundation that upcoming features will stand on. We’re teasing a new schedule experience, sharpening claim-tracing visibility, and handing pieces of repetitive AR work off to Mako’s automation.