Ever hit the express lane only to have a rogue tag set off the register? The item’s fine, but everything stops for a manual price check. Small snags, big slowdowns.
Today’s release is about clearing the express register: pulling the stray “tags” that trip up policy re-validations, laying the scanner track for Mako to speed through payer portals, and handing the team better tools to bag support files fast.
The Express Lane - what you'll see. Quick, accurate processing at the front counter.
Clean Policy Re-Validation - Elise fixed an issue where re-validating a policy after a name override let the patient’s demographic suffix (“Jr.” or “III”) tag along for the scan, causing valid checks to fail. Re-validations now check strictly against the overridden name, keeping your front desk moving.
Behind the Counter - what we’ll see. Internal tools and groundwork that speed up our team’s work for you.
Mako Portal Framework - David has been working on the foundational framework inside our internal portals that will let Mako help the team navigate payer portals, laying the track for a major speed boost on manual work down the line.
Streamlined File Handling - Elise brought back a favorite document tool from our previous support ticket experience. Files your team sends over can now be sorted and packed into the right place in far fewer clicks.
See you on the next update!
Terra Anderson, Product Trainer at StrataPT