The Most Important Operations Metrics For PT Clinics (feat. Roger Karsten)


On this episode of Strata Stories, we talk with Roger Karsten DPT who is currently the owner of OnePT.

We dive into:
1. What operational metrics should you be tracking monthly, weekly, and daily
2. How to track patient balances and follow up properly
3. Recruiting and interviewing tips
4. The advantages of sending billing out every single day
5. How scheduling patients every 15 minutes can make your clinic more efficient

Episode Highlight: “On a weekly basis, I take a look at where my AR stands. What are my patient balances? What did I clear this week from an expected reimbursement perspective? Because we have that delay, right? You have to develop some sort of a system that gets you over that problem where we’re not getting paid directly on the day when we provide the services. That’s why I use that expected reimbursement.”

Strata Stories are conversations between Strata’s CEO, Paul Singh, and leaders in the OT & PT world. We interview practice owners, therapists, consultants, and coaches disrupting healthcare to make a positive change!

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If you’d like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT or SLP Clinic head over to and book a call with our team! 

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