Question 1

What is Revenue Cycle Management (RCM)?

Accepted Answer

RCM is the comprehensive technology + billing service solution that physical, occupational and speech therapy practices are often missing. We don't believe (and our data doesn't support) that billing and EMR platforms can be mixed and matched (and taped together by integrations). Instead, a true end-to-end revenue cycle management solution includes everything a practice needs to run their practice from electronic patient intake to claims managent and payment (and everything else in between). Bonus points if both the technology + billing service is supported by a single company.

Question 2

How are you able to get a >99.99% collection rate?

Accepted Answer

Using a lot of technology and a team of 🦈🦈 that are passionate about collecting every dollar owed.

Question 3

How is StrataPT different from other billing companies?

Accepted Answer

To spare you the novel, this can be summarized by our 99.999% collection rate, our personalized (0% outsourced) service and our free EMR/technology platform.

Question 4

“We do our billing in-house because I want to have more control.” How does Strata solve this?

Accepted Answer

Totally get it and we don't want practices to feel like they are losing any of their control. Instead, practice owners and operators love the fact that they actually have more control. We provide you with a lot more transparency and access to real-time metrics (and benchmarks). Guaranteed.

Question 5

Does StrataPT provide billing software for my in-house billing team?

Accepted Answer

No. StrataPT isn't just another software vendor. We provide and end-to-end billing and revenue cycle management service.

Question 6

Does StrataRCM include all accounts receivable (AR) follow up and rejection/denial management?

Accepted Answer

Absolutely. Our team provides all AR follow-up. We also manage all rejections, denials, appeals and jump through any other hoops it takes to get claims paid. 🦈

Question 7

Does StrataPT process and post all payments?

Accepted Answer

100%. Our team processes and applies all insurance and patient payments. We also run every payment through our proprietary auditing process. This ensures that you're not getting short paid by payers and your patients are not getting statements that are not accurate. It's the right thing to do and keeping the great reputation you have spent years building in your local community is just as important to us as well.

Question 8

How does StrataRCM assist with patient collections?

Accepted Answer

Using automated email and text balance alerts or mailing patient statements for the older generation that isn't as savvy with modern technology.

Question 9

Does StrataRCM include a clearinghouse?

Accepted Answer

Yes. We've partnered with the largest clearinghouse partners in the industry in order to leverage as manypayer connections as possible.

Question 10

Who is responsible for all EDI/ERA set up?

Accepted Answer

We are. All EDI/ERA enrollments are fully managed by our team.

Question 11

Who is responsible for adding/managing the required modifiers?

Accepted Answer

We are. 100% of claims are scrubbed to ensure that all claim requirements (which includes modifiers) are met prior to submission.

Question 12

Do you stay up to date on any payer or industry rule and regulation changes?

Accepted Answer

Absolutely. Using a combination of AI and our team of compliance and regulatory experts, we eliminate the need for your team to have to worry about the ever-changing payer and industry changes.

Question 13

Can I use StrataRCM to bill my out-of-network claims?

Accepted Answer

Yes. Whether you are in-network or out-of-network, we bill it all.

Question 14

Does StrataRCM submit claims electronically?

Accepted Answer

Yes. We don't like adding any extra days to your revenue cycle so as long as the payer accepts electronic claims, they will be submitted electronically.

Question 15

Does StrataRCM take care of all paper claims that require clinical documentation to be attached?

Accepted Answer

Yes. This is one of the many beauties of using an EMR that is billing aware. Clinical documentation is automatically retrieved and attached to each claim for any payers that require it. We also submit some workers compensation claims such as Medrisk and One Call/Align electronically.

Question 16

Does StrataRCM take care of any medical necessity denials and payer appeals that are required?

Accepted Answer

Yes. We fully manage any first level, second level or whatever crazy appeal process the payer requires to get claims paid. It's one of the key differences between an 80% and a 99.999% collection rate.

Get reimbursed for every dollar you're owed. Billing is in our DNA.

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