Learn about Operations

Michael Silva and Jason Collin explore culture, retention beyond pay, leadership’s 3 Cs, burnout, and AI’s role in private practice success.

Discover how digital health is transforming physical therapy. Jerry and Dr. Todd Norwood of Omada Health explore patient engagement, telehealth, and data-driven strategies that boost outcomes and business success.

Join Jerry and Dr. Monique Caruth as they explore her journey from solo home health PT to thriving entrepreneur—sharing lessons on quality care, relationship-building, and intentional leadership.

In-house billing might feel safe — but it could be your clinic’s biggest liability. Here’s what most owners miss.

Executive coach Steve Allred joins Jerry to explore why mastering your clinic’s operations is essential for adapting to industry shifts—from AI to value-based care.

As clinics grow and the pressures of delivering quality care while running a business intensify, a new role is emerging at the intersection of clinical excellence and operational efficiency:

From solo mobile OT to leader of a growing pediatric clinic system, Kate shares with Paul what it takes to overcome obstacles and build real success.

Jerry shares his expertise on the power of permission-based questions during initial patient phone calls.

Jerry dives into the critical first step of front desk sales—acknowledgement—during initial patient phone calls.