Learn about Operations

Join Jerry and Dr. Monique Caruth as they explore her journey from solo home health PT to thriving entrepreneur—sharing lessons on quality care, relationship-building, and intentional leadership.

In-house billing might feel safe — but it could be your clinic’s biggest liability. Here’s what most owners miss.

Executive coach Steve Allred joins Jerry to explore why mastering your clinic’s operations is essential for adapting to industry shifts—from AI to value-based care.

As clinics grow and the pressures of delivering quality care while running a business intensify, a new role is emerging at the intersection of clinical excellence and operational efficiency:

From solo mobile OT to leader of a growing pediatric clinic system, Kate shares with Paul what it takes to overcome obstacles and build real success.

Jerry shares his expertise on the power of permission-based questions during initial patient phone calls.

Jerry dives into the critical first step of front desk sales—acknowledgement—during initial patient phone calls.

Paul and Jerry Durham unpack how fixing benefit verification protects both your revenue and your reputation.

Let’s break down the math behind what a PT is really worth—and why retaining your team might be the smartest move you can make this year.