Learn about Operations

Paul and Jerry Durham unpack how fixing benefit verification protects both your revenue and your reputation.

Let’s break down the math behind what a PT is really worth—and why retaining your team might be the smartest move you can make this year.

Jerry dives into the transformative role of AI voice agents in healthcare, specifically on the non-clinical, pre-arrival side of operations.

Paul and Joseph share why clinics lose revenue by missing product referrals, how PTs are undervalued, and ways to boost HEP compliance.

Learn why private payer info is often unreliable—and how to protect your clinic with smarter scripts, policies, and systems.

From smart recruiting tactics to creative team integration strategies, we unpack how small private practice clinics can win in a competitive hiring landscape.

With school out, vacations booked, and routines flipped upside down, summer changes everything for outpatient clinics. Here's how to leverage it!

If you’re faced with patient resistance over billing, here’s how to respond in a way that preserves trust and keeps the relationship strong.

Here’s a clear, real-world blueprint to help you launch your own clinic smartly, efficiently, and without the costly trial and error.