Learn about Operations

Disconnected tools cost you. Integrated systems build margin. Spend smarter to increase margins and grow your business.

Hiring or designating someone to lead clinical education is one of the smartest and most strategic moves you can make as a practice owner.

Paul and Rafi speak about how trust isn’t built during easy times, it’s built in how we handle difficult situations as a team in the clinic.

High cancellation rates can be one of the most frustrating challenges in pediatric and neuro-focused therapy practices. Here's a solution!

Jerry and Dr. Bellinger explore how clarity of mission and commitment can create a niche business that drives community and rapid success.

Three great ways to retain clinicians in 2025…#2 might get me in trouble 😅 If you want loyalty from clinicians, you have to offer more than a paycheck and a pizza party. Retention in Therapy isn’t just about keeping people—it’s about building a culture that energizes them to stay. ✅ Profit sharing turns employees into […]

Too many clinics treat Insurance verification like a checklist item:✅ Verify benefits✅ Note the copay✅ Move on But here’s the truth:If your verification process isn’t repeatable, proactive, and built to scale, you’re setting your team (and your patients) up for frustration. When verification breaks down: Patients are blindsided by unexpected bills 💸 Front desk staff […]

Paul and Adam unpack the most common problems clinic owners face including overscheduling, a weak sales process, and poor metrics.

Hot Take: asking patients what insurance they have is killing your clinic. Here’s why: The healthcare system often asks patients for more than they’re willing to give—and it’s costing clinics. How many times have you heard, “What’s your insurance?” or “Do you have a referral?” when a patient calls to book an appointment? These questions […]