Learn about Operations

From solo mobile OT to leader of a growing pediatric clinic system, Kate shares with Paul what it takes to overcome obstacles and build real success.

Jerry shares his expertise on the power of permission-based questions during initial patient phone calls.

Jerry dives into the critical first step of front desk sales—acknowledgement—during initial patient phone calls.

Paul and Jerry Durham unpack how fixing benefit verification protects both your revenue and your reputation.

Let’s break down the math behind what a PT is really worth—and why retaining your team might be the smartest move you can make this year.

Jerry dives into the transformative role of AI voice agents in healthcare, specifically on the non-clinical, pre-arrival side of operations.

Paul and Joseph share why clinics lose revenue by missing product referrals, how PTs are undervalued, and ways to boost HEP compliance.

Learn why private payer info is often unreliable—and how to protect your clinic with smarter scripts, policies, and systems.

From smart recruiting tactics to creative team integration strategies, we unpack how small private practice clinics can win in a competitive hiring landscape.