Use These Tactics To Stop Insurance Verification Headaches (Feat. Jerry Durham)

On this episode of Strata Stories, Paul talks with Jerry Durham, CEO of The Client Experience Company, to talk about one of the biggest hidden problems in private practice: broken benefit verification.

Most clinics don’t need new software—they need a smarter workflow. And when it’s done right? It protects your revenue and your reputation.

They dive into:
1. Why most clinics don’t need better tech—they need a better checklist
2. How one front desk script fix solved 8 months of billing issues
3. Why benefit verification should never rely on online lookups alone
4. How poor internal workflows reinforce the idea that PTs are “lesser” providers

Episode Highlight:

“We can talk about the collection stories I have going on the back end, where I collected money from people because my financial policy said if there’s a mistake. By the way, I wrote it in 13-point font. The rest of the financial policy was an 11. And it said, here’s your information. And right below it, it said, ‘If this information is incorrect, it is your insurance company’s fault.’ Period.”

Strata Stories are conversations between Strata’s CEO, Paul Singh, and leaders in the OT & PT world. We interview practice owners, therapists, consultants, and coaches disrupting healthcare to make a positive change!

Be sure to check out all of our resources and subscribe to our newsletter!If you’d like to learn more about Strata EMR & Billing and achieving a 99.99% reimbursement rate for your PT, OT or SLP Clinic head over to stratapt.com and book a call with our team! 

If you have any questions, comments, or ideas, reach out at hello@stratapt.com