The Clinic With No Turnover: Using Culture, Clarity, and Connection (Ft. Michael Silva and Jason Collin)

Too many owners believe higher pay is the only retention tool. But the truth?

Recognition, clarity, and connection often drive loyalty far more than compensation.

In this episode of Strata Stories, guest host Michael Silva sits down with Jason Collin, owner of PT Revolution, to dig into:

1. Why culture and recognition outpace pay when it comes to retention
2. The Three Cs every leader should master: clarity, connection, communication
3. Striking the right balance between authenticity and professionalism online
4. How burnout creeps into private practice—and what to do about it
5. Where AI fits in: streamlining documentation without losing the human touch

Episode Highlight:

“Because with our, in private practice, as you know, and in most places, we can’t compete with especially hospital systems and so we let people know right up front like hey it’s if you want to make more money go work on hospital if you want to have fun if to have a great great experience every day when you go to work at least that’s our goal and definitely I we hit it more often than not that this is where you want to be because we’re going to be invested in you and your success in the short term and long term.”

Strata Stories are conversations between Strata’s CEO, Paul Singh, and leaders in the OT & PT world. We interview practice owners, therapists, consultants, and coaches disrupting healthcare to make a positive change!

If you’d like to learn more about Strata EMR & Billing and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with our team!

If you have any questions, send us a note hello@stratapt.com. 

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