Learn about Operations
Subscribe and be the first to know when new episodes drop
Three great ways to retain clinicians in 2025…#2 might get me in trouble 😅 If you want loyalty from clinicians, you have to offer more than a paycheck and a pizza party. Retention in Therapy isn’t just about keeping people—it’s about building a culture that energizes them to stay. ✅ Profit sharing turns employees into […]
Too many clinics treat Insurance verification like a checklist item:✅ Verify benefits✅ Note the copay✅ Move on But here’s the truth:If your verification process isn’t repeatable, proactive, and built to scale, you’re setting your team (and your patients) up for frustration. When verification breaks down: Patients are blindsided by unexpected bills 💸 Front desk staff […]
Paul and Adam unpack the most common problems clinic owners face including overscheduling, a weak sales process, and poor metrics.
Hot Take: asking patients what insurance they have is killing your clinic. Here’s why: The healthcare system often asks patients for more than they’re willing to give—and it’s costing clinics. How many times have you heard, “What’s your insurance?” or “Do you have a referral?” when a patient calls to book an appointment? These questions […]
Paul and Lance talk about best billing practices for clinic growth including, strategies to get clinicians fully invested in accurate billing training and ethical and legal approaches to correcting under-billing.
You can’t say margins are too thin to succeed while private equity is snapping up PT clinics every month. At a recent event, I sat down with a group of practice owners who all shared a common frustration: reimbursements are down, margins are shrinking, and the grind feels endless. But I had to challenge them: […]
Join Jerry Durham as he interviews Paul Singh, CEO of StrataPT to discuss the therapy EMR/Billing software industry and how StrataPT is improving practices nationwide.
Tracking the right billing metrics will transform your clinic’s finances. In a recent conversation, one savvy practice owner said, “Every day I look at the number of units per hour we’re billing—not units per patient. That’s crucial. If you’re not building up units per hour, then you’re failing.” This statement got me thinking about why […]
