We’ve been extremely busy rolling out new tech under the hood at StrataPT throughout July - and it’s already changing the game for your revenue cycle.
Uploaded insurance document processing is now faster. Way faster.
We’ve built and released an all-new internal document classification system that accepts any uploaded document, regardless of the number of pages, and splits them by corresponding document type. Once these uploaded documents are classified they are routed through our systems and teams for a blazing-fast turnaround time.
This new process now allows nearly 100% of uploads to be processed within 8 business hours - a huge improvement over the 15+ business days we averaged in June.
Same-day support ticket responses, and getting quicker.
We’ve upgraded many of our internal systems and processes so our teams can now triage and resolve your support tickets faster - dramatically reducing the time it takes for us to respond to your messages.
You’ve probably already seen the impact of this work - with responses coming from our team measured in hours, not days. We’re not stopping there - this is an ongoing investment and we’ll continue to improve over the coming months.
Tech that protects your bottom line, always online and working for you.
We’ve continued our work to invest in backend automations that improve how we work customer AR, flags denial risks and trends earlier, enhances our claim scrubbing engine, and optimizes our payer rules engine - all helping you get paid faster and more reliably.
You’ll hear more in the coming months, but work is already underway to improve Medicare benefit verifications, reduce authorization and insurance policy-related denials, and much more.
Speed and accuracy in RCM = better cash flow, fewer delays, and more time back for your team. These recent leaps forward in technology move us - and you - a big step closer to truly Best-in-KLAS results each and every day.