Heads up — a small but meaningful update is coming to your support inbox this Tuesday.
If you've ever searched for a ticket and clicked the wrong one, lost your search results mid-conversation, or struggled to tell what needed your attention at a glance, this one's for you.
Here's what's changing:
- A smarter sidebar. Open and closed tickets now live in their own tabs, so there's no more hunting. The new sidebar layout matches the experience you already know from patient cases.
- Live search. Filtering now happens in real time — no page reloads, no waiting. Just type and your results narrow instantly.
- Everything is linkable. Every ticket now has a unique URL. Open it in a new tab or bookmark it, and your search results will stay put while you do. If a link takes you to a ticket that's already been closed, the sidebar will find it automatically.
- Overdue at a glance. The Response Overdue status is now front and center, so you can prioritize action instead of just reacting to dates.
This update goes live Tuesday night. No action needed on your end, you'll just notice things working a little smoother.
This kind of update might not sound like much, but it reflects something we care about: your day-to-day experience in StrataEMR should feel like it's working with you, not against you. We're always listening, always iterating, and there's more where this came from.
The StrataPT Team