Today we’re introducing Mako - a team of AI-powered agents built directly into every part of StrataEMR.
Most EMRs stop at documentation and compliance. That leaves gaps - billing errors, denials, and delayed reimbursements.
Mako changes that.
By embedding billing intelligence into intake, scheduling, documentation, claims, and reimbursement, Mako ensures that every clinical action aligns with payer requirements - before it ever reaches billing.
The result: fewer denials. faster reimbursements. greater confidence that every visit is documented and billed right the first time.
Why ‘Mako’?
When I joined StrataPT, one of the first things that stood out was our culture: every team called themselves sharks - relentless about getting every customer every dollar they’ve earned.
That spirit lives on in Mako. Like the fastest shark in the ocean, Mako is built for speed, precision, and pursuit - cutting through the inefficiencies that slow practices down.
What is Mako?
Mako is a continuously learning, AI-driven system that powers automations and insights across your entire workflow.
It studies real-world data - policies, benefits, claims, documentation, reimbursements - to prevent denials, accelerate cash flow, and drive profitability without adding administrative burden.
As a StrataEMR user, you’ve likely already seen Mako at work:
- Automatically validating patient policies
- Automatically verifying Medicare benefits
- Recommending charge optimizations for clinicians
- Scrubbing documentation to prevent denials
- Automatically processing and posting uploaded paper EOBs
Unlike costly per-user AI add-ons or multi-vendor contracts, Mako runs entirely within StrataPT’s secure infrastructure - at no extra cost for all StrataEMR customers.
What’s next?
You’ll soon see Mako’s ripples across the Clarity Panel of every case. Every claim check, denial resolution, payment posted, and behind-the-scenes action will be visible in real time - so you always know what Mako is doing for you.
And this is just the beginning.
In the coming months, Mako will continue expanding its reach across every part of the StrataEMR experience, introducing powerful new capabilities such as:
**Mako AI Scribe: **The first billing-aware AI scribe for therapy. It records, transcribes, and helps code sessions to maximize reimbursement.
Mako Benefit Verification: Automated benefit verification that eliminates front-office manual effort.
Mako Authorizations: Smart automation for prior auths and patient engagement workflows.
**Mako Engage: **Automated outreach, reminders, and scheduling to improve patient adherence and reduce no-shows.
**Mako Chat: **Real-time, context-aware chat for quick answers about patients, cases, and claims.
Each capability builds on Mako’s foundation as a billing-aware AI layer - continuously learning from your data to make your clinic faster, more efficient, and more profitable.
Be Among the first
We’re opening a limited number of Early Access seats for each Mako capability. If you’d like to be among the first to experience the future of billing-aware automation, let us know.
If you’re attending PPS 2025 in Orlando, stop by Booth #1201 - we’d love to meet you.
See you on the next update!
Bob Orchard, Director of Product at StrataPT