In this release we made several improvements, including updating CPT codes, enhancing how we handle charges from United American Insurance Company, and streamlining internal processes. Additionally, we identified and fixed fixed an issue related to institutional claim rejections and prepared for an upcoming release of a monthly Practice Analytics report.
Internal - We’ve added an additional team within StrataPT to ensure that we’re tackling your messages as efficiently as possible.
StrataEMR - We’ve tested and are now generating a monthly Practice Analytics Report for all customers that will be automatically delivered to all customers in a future release.
StrataEMR - We identified incorrect payment amounts being reported on payments from United American Insurance Company.
StrataEMR - We’ve removed some CPT codes that were retired and no longer in use.
Internal - We’ve made improvements to our ERI/EDI team’s experience when managing enrollments.
Internal - We’ve improved the way teams handle support tickets that are forwarded from one team to another.
Improved - We’ve improved our process for routing new voicemails to our team members.
See you on the next update!
Bob Orchard, Director of Product at StrataPT