It’s April 1st, and while the rest of the internet is busy trying to convince you that spaghetti grows on trees, the StrataPT team has been focused on a different kind of magic: the kind that actually shows up in your bottom line.
There are no pranks in this release, just a foolproof set of Strata-side updates designed to sharpen our marketing process, solidify our billing reporting, and let Mako AI share the heavy lifting of "reading the room." We’re patching the roof before it rains and closing the loops before they become hurdles, ensuring your practice’s momentum remains the only thing that isn't a joke today.
Internal - Thom and David unveiled the first visible layer of Mako AI’s next chapter: a dedicated summary panel within our internal support ticket system. When a support ticket is opened, Mako AI instantly synthesizes the full conversation into a concise summary — reducing time spent scrolling through message history to find context. It's a behind-the-scenes upgrade that means faster, more informed responses for our customers.
Website - Elise has refreshed the messaging and CTAs across stratapt.com to better highlight the features that modern clinics care about most. The result is a more intuitive and consistent experience for anyone looking to join the StrataPT family.
Internal - Ben has matured our billing intelligence by updating several core queries to use broader category definitions. By moving away from narrow IDs, he’s ensured that rejection types are captured with total accuracy across all reporting. This eliminates potential data blind spots and ensures your claims data remains a source of absolute truth.
Internal - Bret conducted a proactive review of dependencies across the marketing site and StrataEMR, confirming everything was already on safe versions and adding additional safeguards for the future. Because we’d rather patch the roof before it rains.
Internal - Elise resolved a persistence hurdle in our aged AR follow-up queue. Previously, certain tickets would occasionally reappear a few days after being successfully completed. She has tightened the lifecycle logic, ensuring that once a task is finished, it stays finished—keeping our RCM teams focused on fresh tasks and productive follow-ups.
See you on the next update!
Terra Anderson, Product Trainer at StrataPT