If you’ve ever loaded up a car for a road trip, you know that packing light is an art form. Shoving every single clothing item, shoe, and gadget into the trunk doesn't make the drive better; it just weighs the car down and buries what actually need.
We are taking a "pack light" approach to today’s release. Instead of adding more weight, we're emptying out things that slow down someone’s day. We’ve unpacked irrelevant NPI warnings for therapy assistants who don't need them, consolidated internal overlapping denial categories into one clean line, and invited Mako into portal tasks so those workflows can hit top speed.
The view from the driver’s seat. Updates you’ll notice the moment you’re behind the wheel.
Assistant Validation for Facility Assignment - Thom refined our facility assignment validation to respect state-by-state licensing variations. Previously, assisting staff working in states that don’t mandate an NPI would trigger a warning designed strictly for full providers. Thom adjusted the guardrails so assigning assistants to a facility is smooth sailing, without unnecessary alerts.
Under the hood. Engine work you won’t see, but you’ll feel in every mile.
Mako and the Payer Portals - David engineered a new backend infrastructure that will allow Mako to assist our teams as they work in external payer portals. When our staff has to process complex documents by hand, Mako will now be able to "lend a fin" within those environments, pairing automation with human expertise to speed up manual work.
Consolidated Denial Work Orders - Elise condensed several overlapping denial work order types into a unified naming convention. By trimming down the list that our RCM staff previously had to sift through when creating follow-ups, she has streamlined the workflow and made denial tracking more intuitive.
See you on the next update!
Terra Anderson, Product Trainer at StrataPT