The secret to a great patient experience (Feat. Jerry Durham)


On this episode of Strata Stories, we talk with Jerry Durham, the CEO of the Client Experience Company. We dive into: 

1. Finding your target demographic (and why you must niche down) 
2. How to build an amazing patient experience 
3. And Jerry’s favorite books all clinic owners must read

Strata Stories are conversations between Strata’s CEO, Paul Singh, and leaders in the OT & PT world. We interview practice owners, therapists, consultants, and coaches disrupting healthcare to make a positive change!

Episode Highlights: “So the first phone conversation is going to make sure we understand the problem to be solved, not a diagnosis. What’s important to you? Right? And then we’re going to talk about that. And I’m going to talk about the experts we have here. We’re just here to listen to you and make sure we’re the right fit for you. And when you call the clinic, you’re gonna get that experience and I’m gonna make it all about you.”

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