Craft A Patient Experience That Drives Revenue (Ft. Michael Silva)

On this episode of Strata Stories, Paul talks with Michael Silva, a PT Business Coach & Consultant

Michael and Paul Discuss:
1) How to create truly personalized, patient-centered care
2) Building stronger psychological connections to drive motivation
3) Standing out through exceptional patient experiences
4) Achieving business success by focusing on customers

Episode Highlight:
“Riches are in the niches. People would bypass dozens of clinics because we talked the talk, we walked the walk. We knew what was important to them, and we had services, both cash-based and insurance products. We had everything they needed to get them to their goals.”

Strata Stories are conversations between Strata’s CEO, Paul Singh, and leaders in the OT & PT world. We interview practice owners, therapists, consultants, and coaches disrupting healthcare to make a positive change!

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If you have any questions, comments, or ideas, reach out at hello@stratapt.com