How To Hire And Train a 100k Front-Desk Person (Feat. Jerry Durham)

On this episode of Strata Stories, we talk with Jerry Durham, the CEO of the Client Experience Company

In this episode they discuss:
1. The Challenges of Hiring and Onboarding a Front-Desk Team
2. The Crucial Nature of the First Phone Call to a Referral
3. What Are the Essentials Skills the Front Desk Must Have to Be Successful
4. The Increase in Revenue From an Improved Front-Desk Experience

Connect with Jerry on LinkedIn here!

Episode Highlight: “So my goal is to create around bonuses and incentives, my goal is to create the first $100,000 front desk person…And we can’t do this without accountability.”

Strata Stories are conversations between Strata’s CEO, Paul Singh, and leaders in the OT & PT world. We interview practice owners, therapists, consultants, and coaches disrupting healthcare to make a positive change!

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If you have any questions, comments, or ideas, reach out at hello@stratapt.com