Check out all of Kylie Finlayson's Episodes

Paul and Lindsay deep into why the next generation of patients isn’t looking to be sold to—they’re looking for connection.

Three great ways to retain clinicians in 2025…#2 might get me in trouble 😅 If you want loyalty from clinicians, you have to offer more than a paycheck and a pizza party. Retention in Therapy isn’t just about keeping people—it’s about building a culture that energizes them to stay. ✅ Profit sharing turns employees into […]

Too many clinics treat Insurance verification like a checklist item:✅ Verify benefits✅ Note the copay✅ Move on But here’s the truth:If your verification process isn’t repeatable, proactive, and built to scale, you’re setting your team (and your patients) up for frustration. When verification breaks down: Patients are blindsided by unexpected bills 💸 Front desk staff […]

Paul and Adam unpack the most common problems clinic owners face including overscheduling, a weak sales process, and poor metrics.

Hot Take: asking patients what insurance they have is killing your clinic. Here’s why: The healthcare system often asks patients for more than they’re willing to give—and it’s costing clinics. How many times have you heard, “What’s your insurance?” or “Do you have a referral?” when a patient calls to book an appointment? These questions […]

Rafi explores risk tolerance in healthcare and how persistence often looks like luck when running a practice.

Amit shares with Paul his insights on how clinic owners can navigate financial challenges and stay safe in the face of uncertainty.

Rafi and Alex talk about healthcare informatics, managing your healthcare data, and how to use data to make better decisions.

Paul and Lance talk about best billing practices for clinic growth including, strategies to get clinicians fully invested in accurate billing training and ethical and legal approaches to correcting under-billing.