How Kilter Physical Therapy achieved a 99.99% reimbursement rate with StrataPT

With StrataPT’s unified EMR and billing solution, Kilter is making life easier for staff and patients — all while recouping more money, faster.

• 99.99% reimbursement rate
• 20 hours per week in admin work eliminated
• 90- to 14-day reimbursement time

“Before StrataPT, turning around claims could take 90 days. Now, I see claim resolution in as little as 14 days.” ­– Greer Burnside, Front Office Manager at Kilter Sports Performance and Physical Therapy

About

Kilter Sports Performance and Physical Therapy is a physical therapy studio in Jackson Hole, Wyoming. The clinic focuses on helping athletes return to sport at peak performance with an individualized and data-driven approach.

Challenge

Inefficient, fragmented billing was slowing down teams and payments 

Before StrataPT, Kilter outsourced billing to a specialist and used two platforms to manage electronic medical records, scheduling, and documentation.

This system was complex, and required a considerable investment of time and money to operate. “We were paying for two online platforms, plus the billing team,” explains Greer Burnside, Front Office Manager. Kilter also paid for multiple add-ons to get the functionality they needed, like appointment reminders and online intake.

Despite these concerns, Kilter was hesitant to adopt a new solution. Their team of physical therapists worried that implementing a different system could disrupt their workflows.

The turning point came when Kilter decided to consolidate two of their clinic locations. As Greer was wrapping up patient records, she realized Kilter’s billing service had missed nearly $14,000 in unpaid services.

“It blew my mind,” Greer says. “They hadn’t followed up to collect the $14,000 in over two years, and by the time we found out, it was too late to refile.” Greer immediately started researching all-in-one EMR platforms — and that’s when she found StrataPT.

“With StrataPT, I can open the Clarity Panel and immediately see who has outstanding balances and where claims are in processing. In other EMRs, you’d have to open so many different tools to figure it out that you’d probably end up calling Blue Cross.”

Solution

StrataPT’s unified system saves time and processes more payments faster

Today, StrataPT streamlines Kilter’s operations, bringing office staff, therapists, and patients together into a streamlined workflow. With improved visibility into patient data and features like automatically populated documentation, the team quickly embraced the new system.

“Therapists and office staff can access anything they need within the platform, including patient documentation and visit history. StrataPT also simplifies the patient experience. Patients use QR codes to check in, plus they can see right away if they have a balance and pay it on the spot.”

And the financial benefits were immediate — Kilter started collecting more outstanding claims as soon as StrataPT was implemented. “It almost seemed too good to be true,” says Greer. “Since we’ve had StrataPT, we’ve only had one denied claim. With our previous systems, denials would happen on a daily or weekly basis.”

For Greer, StrataPT’s efficient billing process has automated so much administrative work that she’s winning back four to five hours — every single day.

“Because StrataPT handles billing, I can focus on big-picture questions. Why is there an outstanding balance? Why are claims unpaid? You can monitor where you stand and stay on top of your work without getting into the weeds.”

Results

Kilter went from 90 to 14 days reimbursement time with StrataPT

With StrataPT, Kilter proactively takes control of their billing. It’s easier to stay on top of accounts — and provide better patient experiences — by centralizing all medical and payment information into one easily accessible place. 

• 99.99% reimbursement rate
• 20 hours per week in admin work eliminated 
• 90- to 14-day reimbursement time

This boost in efficiency also allows Greer to focus on new opportunities for practice growth, like strategy and marketing. “Before, I could never stop what I was doing to create marketing content,” she says. “Now, I easily find time for strategic work because I’m not spending hours on billing every day.”

“There’s no reason not to switch to StrataPT. Why wouldn’t you want to make more money, have less stress, free up time, and more accurately see your accounts receivable? I don’t know that there’s anyone else on the market who matches what they can do.”